You may CANCEL a transaction, without any Penalty or Obligation, within THREE BUSINESS DAYS from the date the order was placed. If you cancel, any property traded in, any payments made by you under the contract or sale, and any negotiable instrument executed by you will be returned within TEN BUSINESS DAYS following receipt by the seller of your cancellation notice, and any security interest arising out of the transaction will be cancelled. To cancel a transaction, mail or deliver a signed and dated copy of the Cancellation Notice or any other written notice to Cancellations, H2O at Home, Inc., 201 King of Prussia Road, Suite 650, Radnor, PA 19087.

H2O at Home covers any defects in material or workmanship under normal use during a 2-year warranty period (according to a product’s shelf life) by no later than July 15th, 2022, due to closing of our business in US. During the warranty period, H2O at Home will replace, at no charge to you, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance. This does not apply to products damaged by abuse or misuse.

Eco-Delivery: Our most eco-friendly option! In an effort to reduce our impact on the environment, we take pride in offering ecologically responsible shipping solutions. Bundling orders together and shipping them to the party’s Host will also save you money!
Direct Ship: For convenience, we also offer a shipping option that brings your order directly to your door.

Our standard policy is to process our orders following the “First in, First out” policy.

Standard time to process (picking, packing, and shipping) an order is one to two business days after the 3-day cancelation peiord is over. However, during extremely busy times, it may take up to five business days.

H2O at Home’s standard shipping policy is 3-10 days delivered to the shipping address from when the order leaves our warehouse. Our preferred delivery service is FedEx Home Delivery for the 48 Continental States and USPS Priority for Alaska and Hawaii. For orders shipping to APO and FPO addresses, the service is FedEx SmartPost (APO & FPO) Slow. FedEx SmartPost (APO & FPO) Slow, is available for all 50 states, and may take up to 25 business days.

USPS Parcel Select is the shipping method used for our regulated products going to Alaska and Hawaii and delivers within 12 to 25 business days.

These Terms of Sales shall be governed by, and construed and enforced in accordance with, the laws of the State of Pennsylvania, without regard to conflicts of law principles. Any legal action concerning these Terms of Sales be brought in the state and federal courts located in Philadelphia, Pennsylvania.